Refund policy

Return & Refund Policy – Blixo

At Blixo, we want you to be fully satisfied with your purchase. If you are not satisfied, we’re here to help.

Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in the original packaging

  • Proof of purchase (receipt or order number) is required

Non-returnable items
Certain items cannot be returned, including:

  • Used or damaged products (not due to our fault)

  • Items without original packaging

  • Digital products or downloadable content (if applicable)

Refunds
Once we receive and inspect your returned item, we will notify you of the status.
If approved, your refund will be processed within 5–10 business days to your original payment method.

Late or missing refunds
If you haven’t received a refund yet:

  • Check your bank account again

  • Contact your bank or payment provider (processing time may vary)

Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need an exchange, contact us at: getblixo@gmail.com

Return shipping

  • Customers are responsible for return shipping costs

  • Shipping costs are non-refundable

  • If the product is defective or incorrect, we will cover the shipping

Damaged or incorrect items
If you receive a damaged or wrong item, contact us within 48 hours of delivery with photos as proof.

Contact us
If you have any questions about returns and refunds, contact us at:
getblixo@gmail.com